FAQ

What are possible shipping methods?

In Lithuania:

  • Omniva, LP express, DPD parchel machines. Delivery in 3-4 days
  • National post. Delivery in 4-5 days.

In other EU countries

  • Post services. Delivery time depends on the country.

Important: product cost does not include shipment cost.

Is shipment cost included in product cost?

No

What are the rules of product return?

Purchase and return rules can be found here.

Why is my shipment so big? It could be smaller.

We don’t bend cotton balls when preparing the order for shipment. This way we avoid shape and quality loss during shipment.

Cotton balls I received have deformations. Why?

We ship only checked balls and garlands, additional bulbs are added. All deformities that appear on the balls are due to shipping process and can be easily corrected using wooden stick added in the package. Carefully push the stick inside the cotton ball through the hole in the balls side, fix all deformities with the stick from the inside of the ball.

How to assemble cotton balls garland?

Instruction how to assemble the garland is added to every package.

Are these lights safe to use?

These garlands are certified under CE sign which a certification mark that indicates conformity with health, safety, and environmental protection standards for products sold within the European Economic Area (EEA). The CE marking is also found on products sold outside the EEA that are manufactured in, or designed to be sold in, the EEA.